673: AI for IT Workflows, Solutions and Apple’s Slow Siri Rollout
/In this episode of Command Control Power, the hosts discuss practical IT uses of AI, including improving client communications, speeding email migration due diligence via AI-generated PowerShell reporting (mailbox size, forwarding rules, aliases, naming pitfalls, licensing limits), and reducing billing friction by summarizing recorded RingCentral calls in Claude to log hours and generate detailed invoices, including for Ubiquiti camera projects. They debate risks such as blindly running AI-suggested commands, clients acting on AI advice, and data leakage when employees paste company information into public AI tools, emphasizing guardrails, policies, and potential local/private AI setups (e.g., Mac mini with Ollama). The conversation broadens to AI’s impact on IT business models, automation in ticketing, and Apple’s lackluster AI progress, delayed Siri features, privacy positioning, and reliance on partners like Google/Gemini.
00:00 Show Kickoff
00:02 New Studio Tour
00:31 Flag Outage Story
01:35 AI Migration Prep
03:26 PowerShell Due Diligence
05:36 Call Summaries Invoicing
07:31 Automating Call Logs
09:35 AI As Expert Helper
11:51 Safety With Commands
12:58 Clients Using AI
13:54 Data Privacy Guardrails
17:17 Industry Shift Fears
20:07 Auto Reply Ticketing
24:18 Local AI Knowledge Base
26:02 AI Eats Software
27:35 Future Of IT Services
29:04 AI Automation Ethics
30:06 Market Pressure On IT
31:03 Apple Intelligence Doubts
33:10 Privacy And Gemini
35:06 Apple Strategy And Mindshare
37:43 MDM Guardrails Needed
39:39 First Mover Myth
43:32 Ubiquity And AirPods AI
47:21 Beta Plans And Rollout
48:06 AI Policy And Profiles
51:32 Wrap Up And Outro
